Code of Conduct and Policies
Code of Conduct
I’m Owen Fisher, practicing as Owenfishernaturopath, I am committed to providing high-quality naturopathic services to my clients. I to adhere to the highest standards of professionalism, ethics, and integrity. This Code of Conduct sets forth the principles and behaviours used to ensure the safety, well-being, and trust of our clients.
1. Providing Safe and Ethical Care:Prioritize the health, safety, and well-being of my clients in all aspects of practice.Provide naturopathic care in accordance with accepted standards of practice and evidence-based principles.Refrain from providing treatments or advice that may pose risks to clients' health or safety.
2. Respecting Clients' Rights and Dignity:Respect clients' autonomy, rights, and dignity at all times.Obtain informed consent from clients before providing any treatment or care, ensuring they understand the nature, risks, and benefits of the proposed interventions.Maintain confidentiality and privacy of client information, adhering to relevant privacy laws and regulations.
3. Establishing Professional Boundaries:Maintain appropriate professional boundaries with clients, avoiding conflicts of interest or dual relationships that may compromise the therapeutic relationship.Refrain from engaging in any form of sexual or inappropriate relationships with clients.
4. Continuous Professional Development:Engage in ongoing education, training, and professional development to enhance knowledge, skills, and competence in naturopathic practice.Stay informed about current research, developments, and best practices in naturopathic medicine.
5. Accountability and Transparency:Take responsibility for actions and decisions, acknowledging mistakes and taking appropriate steps to rectify them.Maintain accurate and up-to-date records of client consultations, treatments, and outcomes, ensuring confidentiality and security of client information.Communicate openly and honestly with clients about treatment options, risks, limitations, and expected outcomes.
6. Collaboration and Referral:Collaborate with other healthcare professionals and service providers as necessary to ensure holistic and coordinated care for clients.Refer clients to registered healthcare professionals or specialists when appropriate, based on the client's needs and the scope of practice of naturopathy.
7. Professional Conduct:Conduct oneself in a professional and ethical manner at all times, upholding the reputation and integrity of the naturopathic profession.Comply with all relevant laws, regulations, and standards of practice governing naturopathy in Western Australia.Seek guidance or supervision when faced with ethical dilemmas or uncertainties in practice.
1. Providing Safe and Ethical Care:Prioritize the health, safety, and well-being of my clients in all aspects of practice.Provide naturopathic care in accordance with accepted standards of practice and evidence-based principles.Refrain from providing treatments or advice that may pose risks to clients' health or safety.
2. Respecting Clients' Rights and Dignity:Respect clients' autonomy, rights, and dignity at all times.Obtain informed consent from clients before providing any treatment or care, ensuring they understand the nature, risks, and benefits of the proposed interventions.Maintain confidentiality and privacy of client information, adhering to relevant privacy laws and regulations.
3. Establishing Professional Boundaries:Maintain appropriate professional boundaries with clients, avoiding conflicts of interest or dual relationships that may compromise the therapeutic relationship.Refrain from engaging in any form of sexual or inappropriate relationships with clients.
4. Continuous Professional Development:Engage in ongoing education, training, and professional development to enhance knowledge, skills, and competence in naturopathic practice.Stay informed about current research, developments, and best practices in naturopathic medicine.
5. Accountability and Transparency:Take responsibility for actions and decisions, acknowledging mistakes and taking appropriate steps to rectify them.Maintain accurate and up-to-date records of client consultations, treatments, and outcomes, ensuring confidentiality and security of client information.Communicate openly and honestly with clients about treatment options, risks, limitations, and expected outcomes.
6. Collaboration and Referral:Collaborate with other healthcare professionals and service providers as necessary to ensure holistic and coordinated care for clients.Refer clients to registered healthcare professionals or specialists when appropriate, based on the client's needs and the scope of practice of naturopathy.
7. Professional Conduct:Conduct oneself in a professional and ethical manner at all times, upholding the reputation and integrity of the naturopathic profession.Comply with all relevant laws, regulations, and standards of practice governing naturopathy in Western Australia.Seek guidance or supervision when faced with ethical dilemmas or uncertainties in practice.
Complaints Procedure
I, Owen Fisher, practicing as Owenfishernaturopath, value feedback from our clients and are committed to resolving any concerns or complaints promptly and effectively. This Complaints Procedure outlines the steps for making and addressing complaints regarding our naturopathic services, in compliance with the Unregistered Health Practitioners Act and relevant regulations in Western Australia.
1. Informal Resolution:If you have a concern or complaint about any aspect of our naturopathic services, we encourage you to first attempt to resolve the issue informally by discussing it directly with Owen Fisher, the sole trading naturopath practitioner. You can do this by:
Contacting Owen Fisher by phone or email to schedule a discussion.Expressing your concerns openly and honestly, providing relevant details and information.
2. Formal Complaint:If the issue remains unresolved after the informal discussion with Owen Fisher, or if you are uncomfortable raising it directly with the practitioner, you may submit a formal complaint. You can do this by:
Putting your complaint in writing, including details such as the nature of the complaint, relevant dates, and any supporting documentation.Sending your written complaint via email or mail to Owen Fisher at the following address:Owenfishernaturopath3 Grainger Drive, Mount Claremont 6010info@owenfishernaturopath.com.au0451904779
3. Acknowledgment of Complaint:Upon receiving your formal complaint, we will acknowledge receipt within 5 business days. The acknowledgment will confirm that we have received your complaint and provide details of the complaints handling process.
4. Investigation and Resolution:We will conduct a thorough investigation into your complaint, which may involve:
Gathering relevant information and documentation.Consulting with you and any other relevant parties involved.Reviewing our internal processes and procedures as necessary.Our aim is to resolve complaints as quickly as possible while ensuring a fair and objective process.
5. Response:Once the investigation is complete, we will provide you with a written response outlining the outcome of the investigation and any actions taken or proposed to resolve the complaint. This response will be provided within 10 business days of acknowledging your complaint.
6. Escalation:If you are not satisfied with the outcome or handling of your complaint, you may escalate it to external authorities, such as relevant professional associations or regulatory bodies, in accordance with the Unregistered Health Practitioners Act and other applicable laws and regulations.
7. Confidentiality:We will treat all complaints and related information confidentially and will only disclose information to those involved in the complaints handling process on a need-to-know basis. We respect your privacy and will not disclose your identity without your consent, except as required by law.
8. Record Keeping:We will maintain records of all complaints received, including details of the complaint, investigation, and resolution. This information will be used for internal review and improvement of our services.
9. Feedback and Continuous Improvement:We welcome feedback on our complaints handling process and use it to continually improve our services and procedures.
If you have any questions or concerns about our Complaints Procedure or wish to make a complaint, please contact us using the details provided above.
By utilizing this Complaints Procedure, we are committed to addressing any complaints promptly and fairly, in compliance with the Unregistered Health Practitioners Act and other relevant legislation in Western Australia.
1. Informal Resolution:If you have a concern or complaint about any aspect of our naturopathic services, we encourage you to first attempt to resolve the issue informally by discussing it directly with Owen Fisher, the sole trading naturopath practitioner. You can do this by:
Contacting Owen Fisher by phone or email to schedule a discussion.Expressing your concerns openly and honestly, providing relevant details and information.
2. Formal Complaint:If the issue remains unresolved after the informal discussion with Owen Fisher, or if you are uncomfortable raising it directly with the practitioner, you may submit a formal complaint. You can do this by:
Putting your complaint in writing, including details such as the nature of the complaint, relevant dates, and any supporting documentation.Sending your written complaint via email or mail to Owen Fisher at the following address:Owenfishernaturopath3 Grainger Drive, Mount Claremont 6010info@owenfishernaturopath.com.au0451904779
3. Acknowledgment of Complaint:Upon receiving your formal complaint, we will acknowledge receipt within 5 business days. The acknowledgment will confirm that we have received your complaint and provide details of the complaints handling process.
4. Investigation and Resolution:We will conduct a thorough investigation into your complaint, which may involve:
Gathering relevant information and documentation.Consulting with you and any other relevant parties involved.Reviewing our internal processes and procedures as necessary.Our aim is to resolve complaints as quickly as possible while ensuring a fair and objective process.
5. Response:Once the investigation is complete, we will provide you with a written response outlining the outcome of the investigation and any actions taken or proposed to resolve the complaint. This response will be provided within 10 business days of acknowledging your complaint.
6. Escalation:If you are not satisfied with the outcome or handling of your complaint, you may escalate it to external authorities, such as relevant professional associations or regulatory bodies, in accordance with the Unregistered Health Practitioners Act and other applicable laws and regulations.
7. Confidentiality:We will treat all complaints and related information confidentially and will only disclose information to those involved in the complaints handling process on a need-to-know basis. We respect your privacy and will not disclose your identity without your consent, except as required by law.
8. Record Keeping:We will maintain records of all complaints received, including details of the complaint, investigation, and resolution. This information will be used for internal review and improvement of our services.
9. Feedback and Continuous Improvement:We welcome feedback on our complaints handling process and use it to continually improve our services and procedures.
If you have any questions or concerns about our Complaints Procedure or wish to make a complaint, please contact us using the details provided above.
By utilizing this Complaints Procedure, we are committed to addressing any complaints promptly and fairly, in compliance with the Unregistered Health Practitioners Act and other relevant legislation in Western Australia.
Privacy
This Privacy Policy outlines Owen Fisher practicing as Owenfishernaturopath (“I”, "we", "us", or "our") collects, uses, maintains, and discloses information collected from users ("you" or "your") of our naturopathic services. We are committed to protecting the privacy and confidentiality of your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant state laws.
Collection of Personal Information:We may collect personal information from you in various ways, including but not limited to:1. Information You Provide: We may collect personal information such as your name, contact details, medical history, lifestyle habits, and other relevant information when you voluntarily provide it to us during consultations or through our website or other communication channels.2. Automatically Collected Information: We may also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, and browsing preferences. This information is collected using cookies and similar tracking technologies.
Use of Personal Information:We may use the personal information we collect from you for the following purposes:1. To provide naturopathic services to you, including consultations, treatments, and follow-ups.2. To personalize your experience and improve our services.3. To communicate with you regarding appointments, updates, promotions, and other relevant information.4. To comply with legal and regulatory requirements.
Disclosure of Personal Information:We may disclose your personal information to third parties in the following circumstances:1. With your consent.2. To third-party service providers who assist us in providing our services, such as IT service providers, payment processors, and administrative support services.3. When required by law or to protect our rights or safety.
Data Security:We take reasonable steps to ensure that your personal information is protected against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.
Access and Correction:You may request access to the personal information we hold about you and request corrections if necessary. We will respond to such requests in accordance with applicable privacy laws.
Retention of Personal Information:We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Changes to this Privacy Policy:We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us:If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us info@owenfishernaturopath.com.au.By using our naturopathic services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Collection of Personal Information:We may collect personal information from you in various ways, including but not limited to:1. Information You Provide: We may collect personal information such as your name, contact details, medical history, lifestyle habits, and other relevant information when you voluntarily provide it to us during consultations or through our website or other communication channels.2. Automatically Collected Information: We may also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, and browsing preferences. This information is collected using cookies and similar tracking technologies.
Use of Personal Information:We may use the personal information we collect from you for the following purposes:1. To provide naturopathic services to you, including consultations, treatments, and follow-ups.2. To personalize your experience and improve our services.3. To communicate with you regarding appointments, updates, promotions, and other relevant information.4. To comply with legal and regulatory requirements.
Disclosure of Personal Information:We may disclose your personal information to third parties in the following circumstances:1. With your consent.2. To third-party service providers who assist us in providing our services, such as IT service providers, payment processors, and administrative support services.3. When required by law or to protect our rights or safety.
Data Security:We take reasonable steps to ensure that your personal information is protected against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.
Access and Correction:You may request access to the personal information we hold about you and request corrections if necessary. We will respond to such requests in accordance with applicable privacy laws.
Retention of Personal Information:We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Changes to this Privacy Policy:We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us:If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us info@owenfishernaturopath.com.au.By using our naturopathic services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.